Refund Eligibility: Refunds will be processed for cancelled orders, failed deliveries, or orders that do not match the customer's expectations.
Refund Process: Refunds will be initiated within 24-48 hours of cancellation or issue resolution. Refunds will be credited to the original payment method.
Refund Amount: The refund amount will be the full order value, including delivery charges, unless otherwise specified.
Refund Scenarios.
Order Cancellation: Full refund of the order value.
Failed Delivery: Full refund of the order value, including delivery charges.
Order Not as Expected: Partial or full refund, depending on the issue resolution.
Vendor Cancellation: Full refund of the order value.
Exceptions.
Prepared Orders: Orders that have been prepared or are in the process of being prepared cannot be cancelled or refunded.
Delivery Partner Issues: Refunds will not be processed for issues related to delivery partners, such as late delivery or incorrect delivery.
Dispute Resolution.
Customer Support: Customers can contact our customer support team to resolve any issues or disputes related to cancellations or refunds.
Dispute Resolution Process: We will work to resolve disputes in a fair and timely manner.
By using the application, customers acknowledge that they have read, understood, and agreed to our Cancellation and Refund Policy.
